Guaranteed Relaxation and Returns Policy
Money Back Guarantee and Returns
If you are not satisfied with an item you simply pay for the shipping to get it back to us within 60 days and we will credit you the amount of the product*. Find a FedEx service location near you.
For Algoma Returns:
(Please note there is a restocking fee of up to 20%)
Hammockcompany.com C/O Algoma RMA#(RMA# Here)**
1525 Mueller Street
Algoma, WI 54201
(Please call 1-800-398-6004 to get your six-digit Purchase Order number)
Once item(s) are received customer will be credited minus the cost of the initial shipping and the restocking fee.For All Other Product Returns:
Our return address is:
HammockCompany.com
Return for Invoice #(Your Order # Here)
305 Industrial Blvd.
Greenville, NC 27834
You can send back new, unused, and resalable items within 60 days of purchase... no matter what the reason. It does not matter if you changed your mind, if the color you selected clashes with the tulips in your yard, or even if your dog doesn't like what you bought. We will take it back ... smile ... and make you happy. For items sold with a special "free shipping" offer, items that are returned by FedEx for refused delivery or when three delivery attempts are made, we will simply deduct the standard shipping cost from the total credit.
Special Shipping
If your item had:
- a special "free shipping" offer or
- you refused delivery of your order by FedEx or
- FedEx made 3 delivery attempts and the order was returned to us
We will deduct the standard shipping cost from your total credit. For more information, please see our Delayed or Refused Delivery section.
Product Warranty
If there is a manufacturing defect you have a full one year warranty and we will pay for the shipping. If anything we sell you has a defect or flaw... call us and we will have FedEx pick up your package. We only ask that you box the product and get it ready for shipping. Upon examination of the defect you will receive a replacement free of charge. We only ask that you take care of your purchase and use it like it was intended.
Proper Care
*Prolonged exposure to weather conditions including snow, rain and humidity are not covered under the warranty nor is damage caused by normal wear, mildew, improper care including storage, maintenance, installation or animals.
Cleaning
When left outside in the elements, all hammocks mildew. However, polyester and DuraCord are mildew resist and only the dirt that accumulates on the rope or fabric will actually mildew. Keep your hammock free of dirt and debris.
Installation
Properly follow all installation instructions included with your hammock and accessories.
Delayed or Refused Delivery
FedEx will always make 3 attempts to deliver your packages to your house. They will leave a note so that you can reach them or sign for your package to be left outside your home. If after 3 attempts, FedEx is not successful in delivering the packages and the packages are sent back to us, the customer will have to pay the full shipping costs (as estimated on the FedEx web site) for reshipment. For refused delivery, actual shipping charges will be deducted from credit made on returned merchandise.
Damages
Although rare, shipping damage does occur. We will reship the damaged items/parts at no cost to you using the same shipping method used in the first place. We cannot expedite the shipment of a damaged part or item. In the event that your product is damaged during shipping, please contact us immediately. We will work with you to identify and replace the damaged item/items and will submit a claim directly to the shipping company. There is no need for you to contact the shipping company, as you would have been inconvenienced enough already.
110% Price Match Protection
If while you're shopping, you find a product that we sell available at a lower price through another online retailer, then we'll happily deduct 110% of the difference in price at the time of purchase! The item must be in stock at the competing site, and any shipping charges must be included in the total price comparison.
*Prices to be matched at check-out, offer not applicable after purchase.
Comments and Suggestions
Please let us know what you like and don't like about our site, our products, our crew and everything else. We want to make you happy so if you see anything that you think needs more wind in its sail, let us know.
