Order Now - FREE Shipping & Handling

All orders placed before 4pm EST will ship that same day via FedEx.

Please see the map below to determine the shipping time for your order. If your situation does not allow for ground shipment, please give us a call and we can offer upgraded and express shipping to insure that your package arrives on time. For shipments to Alaska, Hawaii and US Territories, please call for rates. We are proud to offer free shipping to all APO/FPO and PO Box - simply select FedEx SmartPost at checkout. For Shipment to Canada, simply choose the FedEx Canada option. Otherwise, please choose FedEx Ground for faster delivery.

This map is for FedEx Ground only. If you are placing an order on Wednesday before 4pm and are in the "2 business day" group, your order will be delivered on Friday. In the 4 business day group, it will be delivered on the following Tuesday. FedEx 'home-delivery' delivers Tues-Saturday only.

1-2 business days	NC, SC, GA, VA, MD, PA
2 business days	FL, GA, AL, MS, LA, TN, KY, MO, MD, WV, IN, OH, MI, PA, DE, NJ, RI, NY, CT, VT, ME, MA, AR, IL
3 business days	TX, OK, AR, KS, IA, WI, MN, ME, NY, MO, ND, WY, CO, NM
4 business days	MT, ID, UT, NV, NM, AZ, CO, NE, SD, ND, CA
5 business days	CA, NV, OR, WA
3-10 business days and 4-6 weeks for heavier packages (stands)	APO/FPO, Hawaii, US Territories and PO BOX via USPS

Faster Shipping

The Hammock Company uses FedEx Ground for its shipments. We are pleased to offer you faster delivery through FedEx. Call us for quotes (800-398-6004).

Outside the Contiguous U.S. and International Orders

The products are under the manufacturer's guarantee for a full year and will be replaced for free, but the customer will have to pay for the shipping of the items to be replaced. If an item is defective or damaged, we cannot replace at no charge. Customs, brokerages, taxes, or any other fees are the responsibility of the customer. United States Postal Service orders will ship in 1-3 days and delivery is not guaranteed and at the risk of the recipient.

Delayed or Refused Delivery

FedEx will always make 3 attempts to deliver your packages to your house. They will leave a note so that you can reach them or sign for your package to be left outside your home. If after 3 attempts, FedEx was not successful in delivering the packages and that the packages are sent back to us for this reason, the customer will have to pay the full shipping costs (as estimated on the FedEx web site) for reshipment. For refused delivery, actual shipping charges will be deducted from credit made on returned merchandise.

Damages

Although rare, shipping damage does occur. In the event that your product is damaged during shipping, please contact us immediately. We will work with you to identify and replace the damaged item/items and will submit a claim directly to the shipping company. There is no need for you to contact the shipping company, as you would have been inconvenienced enough already. We will reship the damaged items/parts at no cost to you using the same shipping method used in the first place. We will process reshipment of items immediately but we will not expedite the shipping on reshipment.

Gift Items

Pricing and payment information are not included on any material shipped with items. If you are sending a gift to someone, it is well advised to notify the recipient of this delivery.

Returns

If you are not satisfied with an item you simply pay for the shipping to get it back to us and we will credit you the amount of the product. Simply click here to find a FedEx service location near you. You can send back anything you are not happy with ... no matter what the reason. It does not matter if you changed your mind, or if the color you selected clashes with the tulips in your yard, or even if your dog doesn't like what you bought. We will take it back ... smile ... and make you happy.

Return Address

The Hammock Company
Return for Invoice #12345
305 Industrial Bd.
Greenville, NC 27834